OUR SUPPORT HELP DESK

Dedicated support at your service

Enjoy peace of mind knowing a dedicated support team is just a phone call away or email address or instant talking online. We provides care troubleshooting and support from the best technical experts in the industry.

Goods Tracking
Your goods are our top priority
With our Supports, we’ll handle the headaches so you can stay focused on your business. We fully track and manage your goods throughout any repair process, keeping you informed about status and timelines.

Repair Management
Industry-leading repair management
Let us handle the RMA creation, shipping and reimaging. Whether you use Milestone’ state-of-the-art repair service or have a direct repair contract with the equipment manufacturer, we’ll manage all aspects of the process so that it’s worry-free from start to finish.

Device Triage
Repairs completed correctly the first time
Our Support technicians save you time and money with full device triage both before and after any equipment repair. We ensure Milestone’ Repair Team resolve all issues rapidly. Then we stage your devices so that they are returned ready for the end user.

Premium Customer Web Supports
Keep your device up-to-date
Our after-services support makes it easy to submit service requests, track the status of repairs and view service history. Available online 24/7, it makes it convenient to access service updates wherever and whenever your teams need it. View your device repair history, statistics and spare pool status with a simple check by email or sent inquiry of questions on our website and empower yourself to make better business decisions.